Q. How long does delivery take?
- A. Delivery within Ireland, Europe & America takes 2-3 working days and rest of the world 5 days.
Q. Where are your products manufactured?
- A. You will find on each product, the manufacturing country is stated.
Q. Are all of the products Cruelty Free?
- A. Yes, all of our products are 100% Cruelty Free in line with all EU Regulations. We are also Vegan Friendly.
Q. Why is there no glue supplied with the lashes?
- A. This is to keep the cost of the lashes down and also we recognise that Duo Glue is the industry winner in lash glue!
Q. The product I received is faulty or damaged. What can I do?
- A. If this happens, please email firstname.lastname@example.org and include your order number plus an image of the condition of the product when you received it.
Q. How long will a refund take?
- A. Refunds could take up to 14 days to process and for the money to appear into your bank Account.
Q. How much does it cost to return an item?
- A. Unfortunately, we do not cover item return costs and the risks involved are your own.The only exception to this is if the error was on our side.
Q. I’ve changed my mind and want to return my item, what can I do
- A.Unfortunately we do not refund any items that have been open or the seal has been broken on. We also cannot exchange or refund any of our lipsticks due to health and safety. If the product is unopened and has not been tampered with you can email us on email@example.com
Q. Where do you deliver to?
- A. We deliver all over the world. However, delivery outside of Ireland carries varied shipping costs that are listed below.
- Ireland - €5
- Northern Ireland - €8
- United Kingdom - €8
- USA - €20
- Rest of world - €20
Q. How can I track my order online?
- A. As soon as your order has been shipped we will send you an email with your tracking information. We use An Post as our carrier so your tracking number can be tracked by inputting the number to the An Post website. An Post will send you an update prior to your order being delivered. If you have any queries in relation to your orders whereabouts please contact An Post directly once you have received your shipping confirmation from KASH Beauty.